Shipping policy

🚚 LIVORA – SHIPPING POLICY

Last updated: March 2026

1. Shipping Overview

At LIVORA, each order is carefully prepared to ensure quality and attention to detail. We deliver nationwide across South Africa using trusted courier partners.

2. Order Processing

All orders are processed once payment has been successfully received.

What happens after you place your order:

  • Your order is confirmed and prepared
  • Products are sourced from our trusted suppliers
  • Each item is quality-checked and carefully packaged
  • Your order is then dispatched via a local courier

This process ensures you receive a product that meets our standards.

3. Estimated Delivery Time

Total delivery time: 10–18 working days

This includes:

  • Order processing
  • Supplier sourcing
  • International transit
  • Quality checks & packaging
  • Final courier delivery

4. Delivery Notes

  • Delivery timeframes are estimates, not guarantees
  • Working days exclude weekends and public holidays
  • Delivery may take longer during peak periods or due to unforeseen delays

We kindly ask customers to allow the full delivery timeframe before contacting us regarding their order.

5. Shipping Fees

  • Shipping is included in the product price unless otherwise stated
  • No hidden costs or surprise fees at checkout

6. Order Tracking

  • Tracking details will be provided once your order has been dispatched locally
  • Tracking updates may take time to reflect depending on the courier

7. Delays & External Factors

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Customs processing
  • Courier delays
  • Weather conditions
  • High order volumes
  • Public holidays

LIVORA is not liable for delays caused by factors outside of our control.

8. Incorrect Address

Please ensure your delivery details are correct at checkout.

LIVORA will not be responsible for:

  • Delays due to incorrect addresses
  • Failed deliveries due to incomplete information

Additional courier fees may apply for re-delivery.

9. Lost or Damaged Parcels

If your parcel is lost or arrives damaged:

  • Contact us within 48 hours of delivery
  • Include your order number and supporting photos

We will investigate and assist with a suitable resolution.

10. Contact Us

For any shipping-related queries:

📧 hello@livorashop.co.za