Terms of service

📜 LIVORA – TERMS OF SERVICE

Last updated: March 2026

1. Introduction

Welcome to LIVORA, a curated online store offering various waterproof products.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree, please refrain from using this website.

LIVORA is a trading name of a (Pty) Ltd, a company registered in South Africa.

2. Company Information

Trading Name: LIVORA
Country: South Africa

3. Products & Nature of Business

  • LIVORA offers curated products sourced and prepared per order.
  • Products may include waterproof apparel, accessories, and lifestyle items.
  • Items are not mass-stocked and may be sourced from international suppliers.

Product images are for illustrative purposes and may differ slightly in colour, packaging, or minor details.

4. Order Process & Fulfilment

By placing an order, you acknowledge and accept that:

  • Orders are processed after payment is received
  • Products are sourced, quality-checked, and prepared before dispatch
  • Processing and fulfilment takes place before final delivery

Orders may not be cancelled once fulfilment has begun.

5. Pricing & Payment

  • All prices are in South African Rand (ZAR)
  • Prices include VAT where applicable
  • LIVORA reserves the right to change pricing at any time
  • Payments are processed securely via third-party providers
  • LIVORA does not store payment details

6. Shipping & Delivery

  • Delivery is available within South Africa only
  • Estimated delivery time: 10–18 working days
  • Timeframes include sourcing, handling, and courier delivery
  • Delays may occur due to customs, couriers, or external factors

Customers agree to allow the full delivery timeframe before raising delivery-related queries.

7. Use of Products (Important)

LIVORA products must be used responsibly and as intended.

Waterproof Products:

Items such as rain ponchos, raincoats, shoe protectors, and waterproof accessories:

  • Are designed for protective use only
  • Are not guaranteed to be 100% waterproof under all conditions
  • Performance may vary depending on usage, environment, and wear

Customers use these products at their own discretion.

8. Returns & Refunds

Returns are governed by our Returns & Refunds Policy, in line with the Consumer Protection Act.

Key points:

  • 7-day return window (unused items only)
  • Used or water-exposed items are non-returnable unless defective
  • Return shipping costs may apply

9. Limitation of Liability

To the fullest extent permitted by law:

  • LIVORA  are not liable for indirect or consequential damages
  • Liability is limited to the value of the product purchased
  • LIVORA is not responsible for misuse, improper handling, or failure to follow product guidelines

10. Intellectual Property

All content on this website, including branding, images, text, and design, belongs to LIVORA and may not be used without permission.

11. Privacy

Personal information is processed in accordance with our Privacy Policy and South African POPIA regulations.

12. Force Majeure

LIVORA shall not be held liable for delays or failure to perform due to events beyond reasonable control, including:

  • Natural disasters
  • Strikes
  • Customs delays
  • Courier disruptions
  • Global supply chain issues

13. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

14. Changes to Terms

LIVORA reserves the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

15. Contact Information

For any queries:

📧 hello@livorashop.co.za